bdwim Privacy Policy

What Information Do We Collect?

When you open an account on the bdwim platform, log in, or use our services, we may collect the following types of information:

• Identity Information: full name, date of birth, national ID number or passport number.
• Contact Information: email address and payment contacts such as bKash, Nagad, or Rocket numbers.
• Financial Information: deposit and withdrawal history, payment methods, and transaction records.
• Technical Information: IP address, browser type, device details, operating system, and login time.
• Usage Information: your gaming history, preferred games, betting patterns, and time spent on the platform.
• Cookie and Tracking Information: session cookies, performance cookies, and preference-saving cookies.

We never collect unnecessary personal information and only gather what is required to provide our services.

Purpose of Collecting Information

bdwim uses your information for the following legitimate purposes:

• Account Creation and Management: verifying your registration, keeping your account secure, and providing login services.
• Payment Processing: completing deposit and withdrawal transactions and implementing the policy of a minimum deposit of ৳100 and a minimum withdrawal of ৳500.
• Identity Verification (KYC): verifying necessary documents to prevent fraud and confirm age (21+).
• Customer Support: providing 24/7 live chat support in Bengali and assistance via email.
• Promotions and Bonuses: sending relevant offers, bonuses, and VIP benefits.
• Platform Improvement: analyzing data and refining services to enhance your experience.
• Legal Obligations: complying with applicable laws and meeting regulatory requirements.

Data Protection Methods

bdwim uses industry-standard security technology to keep your personal information safe:

• SSL Encryption: all our communications are secured with 256-bit SSL encryption, keeping your data out of reach of third parties.
• Firewall and Intrusion Prevention: our servers operate under advanced firewalls and cyber-attack prevention systems.
• Encrypted Data Storage: all stored information is kept in encrypted form to prevent unauthorized access.
• Two-Factor Authentication (2FA): a two-step verification method is available to protect your account.
• Regular Security Audits: our systems are regularly tested by third-party security experts.

Keep in mind that no method on the internet is 100% secure. Even though we take every precaution, a complete guarantee of security is not possible.

Sharing Information with Third Parties

bdwim does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment Service Providers: necessary information is shared with relevant payment partners for processing payments through bKash, Nagad, Rocket, Upay, and bank transfers.
• Game Software Providers: minimal information may be exchanged with game developers such as Pragmatic Play, Spribe, JILI, and others to ensure effective service.
• Legal Requirements: information may be provided if a court, law enforcement agency, or regulatory authority issues a lawful order.
• Fraud Prevention: cooperation with relevant authorities may occur to prevent financial crime or identity theft.

When sharing information with any third party, we ensure that party also maintains adequate data protection standards.

Cookie Policy

bdwim uses cookies to improve your user experience. Cookies are small text files stored on your device.

• Essential Cookies: required for login sessions and basic functionality; without these the site will not work properly.
• Functionality Cookies: used to remember your language preferences and other settings.
• Analytics Cookies: collect anonymous statistics to understand site usage patterns, helping us improve our services.

You can manage or disable cookies from your browser settings. However, disabling certain cookies may affect the full functionality of the site.

Data Retention Period

Your personal information is retained according to the following policy:

• Active Account Data: all information is retained while the account remains active.
• Inactive Accounts: even after an account is closed, information required for legal obligations and dispute resolution may be kept for a defined period.
• Financial Transaction Records: transaction history is retained for a set period in compliance with financial regulations.
• Marketing Data: information used for marketing purposes will be deleted if you withdraw your consent.

When the retention period ends, information is securely deleted or anonymized so it can no longer be linked to your identity in any way.

Your Rights

As a user of the bdwim platform, you have the following rights:

• Right to Access: you may request to know what information we hold about you.
• Right to Correction: you may request correction of incorrect or outdated information.
• Right to Deletion: you may request deletion of information beyond what is required by legal obligations.
• Right to Object to Processing: you may object to the use of your information for specific purposes.
• Right to Opt Out of Marketing: you may withdraw your consent at any time to stop promotional communications.
• Right to Close Account: you may close your account at any time and request deletion of the associated information.

To exercise these rights, please contact our support team.

Protection of Minors' Data

bdwim is a platform for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

• Age Verification Process: age is verified at the time of account registration through date of birth and identity documents.
• Discovery of a Minor's Data: if a minor's information is found in our system, it will be deleted immediately and the account will be closed.
• Guardian Requests: if a guardian becomes aware that their child is using our platform, please contact us immediately.

International Data Transfers

For the operation of bdwim, your information may sometimes be processed outside Bangladesh. In such cases:

• We ensure that adequate data protection measures are in place in the relevant country.
• Third-party server providers are contractually bound to follow industry-standard security protocols.
• SSL encryption and other security measures also apply to international transfers.

Policy Changes and Updates

bdwim reserves the right to change or update this privacy policy at any time. When changes are made:

• The updated policy will be published on this page immediately and the "Last Updated" date will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be considered acceptance of the updated policy.
• You are advised to visit this page regularly to stay up to date with the latest policy.

Responsible Gaming and Data Privacy

As part of our responsible gaming policy, we monitor your gaming patterns. The purpose is not to sell your information but to identify signs of problematic gambling and provide the necessary support. Information collected for this purpose is shared only with our responsible gaming team and is not sent to any third-party commercial organization.